Original Laminate

FAQ

INSTALLATION

> Before you get started

When installing laminate flooring, A good start is half the job. So prepare thoroughly. Read more.

> Are there any instructions describing how to install the final piece at the door frame?

Please refer to the illustrations in the instructions included with the flooring, or download the installation instructions from this website.

 

> Can I install a Pergo laminate floor myself?

The glueless click joint system makes it very easy for you to install Pergo Original Laminate on your own. Our patented click system, PerfectFold™ 3.0, offers three simple installation methods designed to enable even faster and easier installation. For more detailed information, see our installation instructions.


> Can I install Pergo laminate flooring directly on top of polystyrene?

Yes, provided that the polystyrene has a minimum compressive strength of 250 kPa. If you use polystyrene with a compressive strength of 200 kPa, you will first need to place a board on top in order to distribute the pressure.

> Can I install Pergo laminate flooring in a kitchen with an island counter or heavy stone worktops?

Island counters and heavy stone worktops typically prevent the floor from being able to move freely as the floor shrinks and expands. Therefore, always be sure to make a cut out around the legs of the counter or island, leaving enough expansion space. This also enables easier removal or replacement of the floor if ever needed.

> Can I install Pergo original laminate on floors with underfloor heating?

Yes, but the floor surface temperature may not exceed 27 °C. Always place a PE film between the Pergo floor and the underfloor heating.

> How do I install PerfectFold™ 3.0?

You will find all the information you need at Install with PerfectFold 3.0.

> How do I install Pergo laminate flooring on a stairway?

Be sure to glue Pergo flooring when installing it on a stairway. Use a heavy-duty structural adhesive from a tube such as PL 400 or PL 600. Wood glue will not hold.   As stair nosing, use the 5-in-1 moulding plus the aluminium base for stair nosing. A good end result requires good tools and a good measure of patience.

> How large an area can I cover without requiring an expansion profile in the room?

The basic rule is maximum 13 x 13 metres. The floor may shrink and expand up to 1mm per metre of the total floor length depending on the humidity. For this reason the floor should be installed with sufficient expansion space even in doorways, various room angles, etc.

> What tools do I need to install laminate flooring?

When you are going to lay your new laminate flooring, you don't need to be a professional floor layer or own a multitude of tools. Read more.

> Where can I install Pergo original laminate?

You can install Pergo laminate flooring throughout your home, except in bathrooms or other rooms with a floor drain. It is also great for installing on stairs, and in rooms with underfloor heating provided you follow specific instructions.


> Where in the room should I begin to install the floor?

Start in the upper left corner of the longest wall and install the planks in the same direction as that in which the main light falls. Planks are always installed from left to right. Read more.

> Where should I not install Pergo original laminate?

You should never install Pergo laminate flooring in bathrooms or in other wet areas with a floor drain. Also, never install Pergo laminate flooring directly on top of floor beams, as there must be a rigid and stable subfloor to support it.

> How to cut or saw laminate flooring

Laminate flooring unfortunately never comes in the size of your room. So some sawing is required. Don't be discouraged however. It's remarkably smooth. These three ways are most common to shorten your boards. Read more.

> How to deal with a curved wall

Not all walls offer a nice, straight surface against which to lay flooring. But working with a curved wall is almost as easy. Read more.

> How to deal with pillars or large round forms

Laying laminate flooring around a round object, such as a pillar, may seem impossible, but it is actually quite simple if you know what to do. Read more.


> How to deal with slanted walls

Slanted walls can be a challenge when you’re installing your laminate flooring. These simple tips will make the task more easy. Read more.


> How to fit your underlay

Good underlay is an important detail that must not be forgotten. It absorbs sound, prevents rising damp from below and evens out small irregularities. Read more.

> How to install wallbases or skirtings

Once you have finished laying the laminate floor, it is time to finish the job properly. Installing skirting boards produces an attractive end result and conceals any minor irregularities in the lengths of the boards against the walls. Read more.

> How to seal the floor

Sensation laminate flooring is water resistant, but if you want the whole room to be waterproof, you have to seal the edges too. Read more.


> How to tackle radiator pipes

Do not be afraid to lay a new floor simply because you have radiator pipes leading down into the floor. It is easier than you think to do a good job. Read more.

MAINTENANCE

> Can I steam clean my laminate floor?

For wood, laminate and even vinyl floors, the simple answer to this is no. However, if you dig deeper, our Technical department says that there is no easy answer for laminate or vinyl flooring. Read more.

 

> How can I remove visible footprints?

Wipe a few times using a damp Pergo Mop together with Pergo All round Floor Cleaner.

> How do I clean my Pergo laminate floor?

Pergo flooring has a hard and compact surface layer that dirt and dust won’t easily stick to. All it takes to keep the floor clean is to vacuum or sweep the floor with a Pergo Mop. Occasionally use a damp Pergo cloth with a mild detergent. For floors with a matt finish, we recommend more regular cleaning using Pergo All round Floor Cleaner on the entire floor as dirt can stick more easily. Never wet mop a floor with bevelled edges as moisture can accumulate in the joints. Instead, use a slightly damp and carefully wrung out mop, making sure to wipe dry any water left in the joints. Complete cleaning instructions



> What detergent should I use?

Use a mild detergent such as Pergo All round Floor Cleaner. Never use soap, detergent or polish. The use of inappropriate cleaning products might damage the flooring surface.

 

> How to deal with liquid spills

If you spill liquid on the floor, be glad you have a watertight Pergo Sensation laminate floor. Of course, you still want to clean it up as quickly as possible. Read more.

> How to remove marks and lines

Pergo laminate flooring is easy to keep clean – even from lines and marks. Read more.

> How to remove stains

Accidents happen easily. But if you have a Pergo laminate floor, there is no need to worry that your floor will be damaged if you drop food on it or anything else that stains. Read more.

REPARATION

> What happens if the floor gets damaged after installation?

Minor damage can easily be repaired with Pergo repair putty. The repaired area blends in with, and is just as durable as the rest of the floor.

> How can I change a plank in the middle of the floor?

A skilled floor installer can cut out and replace a plank using generally the same method as with a parquet floor. Read more.

> How to fix a rising floor

If your floor has risen it can be quite irritating, so it is best to sort it out immediately. It is easier than you think. Read more.

> How to close gaps between floorboards

Fluctuating levels of humidity cause the floorboards to swell or shrink slightly. Luckily, it is easy to fix any gaps that open up between the boards. Read more.

MISCELLANEOUS

> What is TitanX™ and does it affect the appearance of the floor?

TitanX™ is a multilayer technology that includes protective layers of aluminium oxide particles, which provides superior resistance to wear and scratching. Read more.

> How long does Pergo guarantee the floor and what does the guarantee cover?

Pergo’s guarantees are subject to local law and may therefore vary from country to country. For more detailed information regarding the Pergo guarantee in your country, ask your local retailer or call our customer care.

 

> Is it possible to paint the floor?

No. The hard laminate surface prevents paint from adhering to the floor.

 

> What is a laminate floor?

Laminate flooring consists of several layers of materials fused together through a lamination process. The inner core is usually made from a fibreboard with very high density called HDF (High Density Fibreboard). The decor consists of a printed paper that imitates the appearance of wood, stone or other materials. But even plainly coloured or patterned laminate floors are common. The top surface is reinforced with a wear layer of aluminium oxide, which is one of nature's hardest materials.

Pergo original laminate flooring is constructed in such a way as to provide high resistance against scratches, pressure, impact, dirt, sunlight and heat. In addition to the HDF core and the wear layer of aluminium oxide, our flooring is made with a variety of patented layers that help to create the world's most durable laminate flooring.


> Who do I turn to if I have a complaint?

If you have any complaints about the floor please consult the store or installer from whom you purchased it.